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All-in-one learning experience platform
Digital AcademyTM Create Fully Digital Customers
Empower Staff.
Enable Customers.
Maximize the Return on Your Technology Investments.
Provide on demand digital banking support and enablement across your organization with technology walkthroughs you can author in just minutes.
We built Digital AcademyTM as a customer support tool, but our FI clients are using it for much more!
Drive Awareness and Trial
Empower Branch Staff to Have More Digital Conversations
If you're like many of our FI customers, your staff don't have to bank with you. So they need tools to support their digital customer conversations.
+91%Digital Product Recommendations
Showcase Your Digital Capabilities Across All Channels
Pipe technology walkthroughs into your product pages, social channels, email campaigns, and more!
Digital Academy has significantly lightned the burden on our support staff! It allows our customers to "self-serve" and ensures our support staff have the tools they require to provide top-notch service.
Delight Digital Customers with Industry-Leading Support
Self Help, On Demand
Quickly create a branded, searchable online hub with technology walkthroughs to support digital customers, so they don’t have to call your contact centers.
Self Help, On Demand
Quickly create a branded, searchable online hub with technology walkthroughs to support digital customers, so they don’t have to call your contact centers.
Level Up Your Robots
Integrate with your chatbots and interactive voice response to assists customers with links to relevant technology walkthroughs.
Support Agents in the Flow of Work
Quickly resolve contact center support requests to shorten talk time, improve the customer experience, and de-stress support conversations.
-30%Handle Time
Level Up Your Robots
Integrate with your chatbots and interactive voice response to assists customers with links to relevant technology walkthroughs
Support Agents in The Flow of Work
Quickly resolve contact center support requests to shorten talk time, improve the customer experience, and de-stress support conversations.
-30%
Handle Time
I love how quickly we can publish digital tutorials to the web WITHOUT using a developer! The system is a pleasure to use!
Level Up Your Digital Customer Support!
Create Exceptional Digital Onboarding Experiences
Send new customers a curated set of technology walkthoughs to guide them through the most common transactions they'll complete in their first days with your financial institution.
Create Exceptional Digital Onboarding Experiences
Send new customers a curated set of technology walkthoughs to guide them through the most common transactions they'll complete in their first days with your financial institution.
Delight Staff & Customers with Digital Academy™!
+91%
Digital Products Recommendations
Branded
+31%
Digital Adoption
Accessible
-30%
Handle Time
Searchable
48hrs
to Start Authoring
WCAG-AA
Delight Staff & Customers with Digital Academy™!
| +91 | % | Digital Products Recommendations |
| +31 | % | Digital Adoption |
| -30 | % | Handle Time |
| 48 | h | to Start Authoring |
Branded
Accessible
Searchable
WCAG-AA